Codes Of Practice

Document : Codes of Practice (CP1)

Version : 1.0

Effective from : 01/02/2008

We expect all members of PestControl24.co.uk to:

1. Offer the highest levels of Customer Service and workmanship commencing at the point of the initial contact right through to the completion of the work.

2. Contact all enquirers within 2 hours of receiving the text message (SMS) and email from PestControl24.co.uk, unless the customer specifies a later time.

3. Keep all appointments as previously arranged with the customer. If for some reason it is not possible to fulfil such arrangements you must contact the Customer to advise them accordingly and offer an alternative.

4. Advise us (by phone or email if you do not require any more Customer Enquiries, we will then pause your profile page until such time that you instruct us to make it live again.

5. Be polite and treat Customers with the utmost respect.

6. Submit a written quotation for the work to be carried out, unless the work is of such intricate nature as to preclude the submission of a fair quotation; in this case it should be pointed out to the Customer that it would be to the advantage of both parties if the work is carried out on a day-work basis.

7. Inform the Customer of all charges (e.g. call-out charge, minimum payment charge, materials, sub-contracted labour, etc.) prior to the commencement of starting any works however small.

8. Gain written approval from the Customer for any additional work which has not been covered in your original quotation; we highly recommend you quote for such extra work and provide a written copy to the Customer.

9. Complete all work to the Customer's satisfaction prior to asking for full and final settlement of the account.

10. Leave the site reasonably clean and tidy at the end of each day, removing all rubbish from the property when the work is completed whilst observing The Health & Safety Act with regard to this aspect.

11. Maintain adequate insurance cover in respect of Employer's Liability, Public Liability and any other risk insurance necessary for the type of work being undertaken.

12. Guarantee your work against failures due to defective workmanship for a period of 6 months from the date of completion of work and set a date to visit the site to sort out any defects within this period.

13. Conform to The Health & Safety Act and any applicable industry codes of practice that appertain to your work.

14. Leave a Feedback Card with every Customer upon the completion of every job undertaken.

15. When appropriate or when requested make recommendations as to the materials to be used, such materials should be of good quality and be used in accordance with the manufacturer's recommendations.

16. Agree to have your work vetted and monitored by our staff or representative(s) as and when we deem appropriate.

17. Inform PestControl24.co.uk of any dispute or disagreement with a customer immediately as it rises.

Telephone office: 08452 584415.